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Nightshift Helpdesk Administrator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Multi Trades Recruitment Limited Full time
Multi Trades Recruitment is looking for a Nightshift Customer Service Advisor to work with a Facilities Management company.

About the job:

  • Working between the hours of 17:00 07:00 (You will work around 8 hours per day)
  • Predominantly working Mon-Fri however may be required to work weekends on the odd occasion
- £11.63 per hour

Please note the Shift Pattern in place.

Responsibilities:

  • Receive and process complaints, comments, or suggestions ensuring these are resolved, where possible, at the first point of contact or escalate through agreed processes.
  • Process payments, be responsible for cash handling, and maintain accurate records adhering to all financial and audit requirements.
  • Adherence to agreedupon KPIs, Service Level Agreements, and quality standards to maximize customer satisfaction and drive service efficiencies.

About you:

  • Working in the office (must live within travel distance to NE12).
  • Knowledge of financial and administrative routines.
  • Experience using a wide range of ICT systems including Microsoft Office.
  • Able to work in a team and performance management.
  • Excellent communication & organization skills.