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Recoveries and Collections Specialist
3 months ago
Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together
This is an exciting opportunity to join our Recoveries and Collections team as a Recoveries and Collections Specialist.
You will be responsible for all day-to-day tasks in managing our late stage collections and recoveries and we are looking for someone who has previous experience in a late collections roles within a retail environment.
You'll be given lots of opportunity for development and growth at LeasePlan and join a dynamic team.
This is a hybrid-based role (three days in the office) and the role attracts a salary range of up to £40k per annum (depending on your experience) plus bonus (10%) and great benefits.
Role Purpose:
- Support the relationship with the Outsourced Debt Providers and own the governance framework to ensure that debt exposure is reduced and monthly KPIs are achieved.
- Manage thirdparty suppliers and monitor KPI performance, reviewing our Competency and Performance (CAP) process and ensuring we reduce the overall debt position.
- Be proactive in antimoney laundering, all compliance reporting and dealing with vulnerability and debt.
Role Specifics:
- Ensure effective communications with Outsourced Debt Providers, reporting key issues when they arise.
- Solid understanding of the recovery and collections process, ensuring reporting and systems are updated accordingly in a timely manner (especially in terms of National Vehicle Crime Intelligence Service (NAVCIS) and Credit Industry Fraud Avoidance System (CIFAS).
- Have a good understanding of how to treat vulnerable customers and Consumer Duty.
- Have regular conversations with our thirdparty suppliers so we understand trends and can act upon them.
- Ensure invoice debts are collected in a timely manner.
Knowledge & Experience Experienced in late collections and recoveries within a retail environment.- Good communication skills, and in particular, fluency in business English language.- Previous experience within a regulated collection and recovery field would be preferred.- Experience in delivering high levels of customer service & problem resolution.- Understanding of National Vehicle Crime Intelligence Service (NAVCIS) and Credit Industry Fraud Avoidance System (CIFAS).- Good understanding of Treating Customers Fairly (TCF)/Consumer Duty and how this translates into effective and compliant working practices.- Ability to participate in a team environment and work independently when required.
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.
LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.
Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.
We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in oursustainability section
and our latest
Annual Report
