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Office Administrator

3 months ago

Hassocks, West Sussex, United Kingdom Tates of Sussex Full time

Description:

We are looking for a hard working team player for a busy garden centre office.

Duties will include:

This role comprises a range of duties providing Administration Support to the branch Director and the Admin Team.
General Responsibilities

Employee records:


You must be fully conversant with the Company Time and Attendance system and be able to accurately identify any issues arising.


  • Checking employee records are correctly loaded, maintained & induction and personnel records are complete.
  • Monitoring biometric time and attendance and reporting any anomalies or errors.
  • Checking annual holiday allocation is up to date and correct.

Complaints processing:
You must be able to manage and respond to incoming customer queries and complaints in accordance with Company policy.

  • Responding directly to queries and complaints in the approved process and referring others as per Company policy.
  • Checking all referrals have been dealt with and the customer is fully satisfied.
  • Referring any outstanding issues to your line manager.

Procurement:
You are responsible for the procurement of general supplies.

  • Managing order systems for Stationery and cleaning materials, uniforms and other general supplies.
  • Monitoring branch requests for nonessential goods, suspected inefficiencies or fraud to your line manager.
  • Managing the secure storage of general supplies, cleaning materials, uniforms and stationery.

Other:

  • Recording Minutes and maintaining accurate records for meetings of Directors and Managers.
  • Liaising with customers, supplies and other staff on behalf of Directors as required.
  • Maintaining and updating Company processes including data management and filing.
  • Production of letters, forms, tables & reports.
  • Inputting and maintaining databases.
  • General office filing & ancillary duties.
  • General admin duties.
  • Screening phone calls, enquiries and requests, and handling them when appropriate.
  • Assisting with stocktaking as required.

Experience

  • Be thorough with attention to detail.
  • Have the ability to work well with others, be flexible and open to change.
  • Possess excellent written and verbal communication skills and confidence speaking to customers and suppliers on the telephone, particularly when dealing with customer complaints.
  • Have patience and the ability to remain calm in stressful situations.
  • Have knowledge of the English language with the highest standards of spelling and grammar.
  • Previous experience in an administration role.
  • Be able to plan and prioritise work tasks.

Duration:

Monday to Friday Full Time