Student Administrator

2 weeks ago


Stanmore, Greater London, United Kingdom LD Training Services Full time

Job Purpose and Scope
To assist Student Engagement Officer and Registrar in pre and post admission student IAG

To populate and maintain accurate student records and fill in any gaps

To deliver administrative support with efficiency

Ensure availability of accurate student records

Supervise housekeeping of the premises

To maintain attendance records and co-ordinate with students regarding absences

Provide and obtain information

Key Responsibilities:

First point of contact for enquiries from all mediums (such as: phone, online & walk-ins) - record all enquiries.

Answer incoming landline and office mobile calls, check texts and WhatsApp messages and responding / forwarding accordingly.

Provide relevant customer service as the face of the organisation.

Communicate with students to request/receive information where relevant and log information.

Ensure support in the implementation of the University's Access and Participation plan.

Supporting students throughout the learning journey.

Populate and maintain hard copies and electronic version of student records.

Fill in any gaps if any records are missing.

Update CRM system

Support students in the use of university admission systems.

Ensuring that student records are readily available as and when needed.

Ensure student attendance is regularly and accurately recorded.

Give campus tours to students if required.

Address student requests such as letter request

Book appointment with students as required.

Collect student documents and file as appropriate.

Comply with all
GDPR regulations while engaging with student data.

Abide by all departmental and LDT policies and procedures.

Available to work over the weekend

Refer to Line Manager and Head of Department for queries, complaints, and anomalies.

Respond promptly to student queries

Utilise LDT templates for all written documents

Request templates as needed

Ensure accurate record keeping at all times.

Job Types:
Full-time, Permanent

Salary:
£23,750.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Ability to Commute:

  • Stanmore (required)

Ability to Relocate:

  • Stanmore: Relocate before starting work (required)

Work Location:
In person
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