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Receptionist/medical Assistant

3 months ago

London, Greater London, United Kingdom Kensington Park Medical Centre Full time

We are an NHS GP Practice in Olympia, West London looking for a full-time Reception/Administrator to join our lovely friendly team.

Are you an experienced, proactive and enthusiastic worker? Are you a team player with proven customer service experience, who can provide a warm and welcoming service to our patients? Do you who work well under pressure and adapt quickly in a new team?

If the answer to these questions is YES, we really want to invest in you.


You will be responsible for welcoming, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.


You will also provide general assistance to the Practice team and will be expected to project a positive and friendly image to patients and other visitors at all times.

Excellent interpersonal skills, IT skills, telephone manner and communication skills are essential to the role.

You will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients.


It is an important requirement that you are a team member who can support colleagues and bring out the best from our team with a positive approach to change and development in a challenging environment.


Previous experience working in the NHS is desirable but not essential as we do provide a comprehensive training programme in addition to ongoing weekly protected training sessions.

We place great importance on learning and development for every member of staff. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.


Once you have settled in and are proficient in your role, there could be an opportunity for development to become a medical assistant to our clinical team, for example undertake blood pressure checks, NHS health checks, ECG's, blood taking etc.


Therefore we offer:

  • A comprehensive induction programme
  • Regular protected training
  • 4 weeks annual leave (prorata) plus bank holidays
  • Membership of the NHS Pension scheme
  • Onsite free parking if required
  • Competitive Salary

Job description
Provide a professional and patient focused service to our GPs and all patients attending our practice.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of administrative support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

  • Dealing with patient queries
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
  • Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and nondisruptive manner following the practice procedures.
  • Explaining Practice arrangements and formal requirements to new patients and ensuring procedures are completed
  • Answering the telephone promptly and conveying messages in a timely manner ensuring accuracy and clarity.
  • Processing and distributing incoming (and outgoing) mail. Confidential items to be treated as such, not opened unless instructed otherwise, but addressee to be promptly made aware of these.
  • Recording adminrelated events in Clinical computer system (SystmOne)
  • Management of online patient contacts in an efficient and timely manner
  • Scanning patient correspondence and other papers into the patient record in SystmOne
  • Working with our Practice pharmacist in processing repeat prescription requests in a timely manner
  • Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other necessary health checks
  • Alerting the Practice Manager or Partners to any complaints or potential problems
  • Registration of new patients in accordance with NHS guidelines
  • Opening up the Practice in the morning and closing it in the evening according to agreed procedures
  • Understand and maintain the confidentiality of patient and practice information / data
  • Meeting targets that are set by the Practice Manager
  • Other ad hoc tasks as required

Job Types:
Full-time, Permanent

Salary:
£10.50-£11.00 per hour

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

COVID-19 considerations:
We a