Medical Receptionist
3 days ago
We are seeking a highly organized and customer-focused individual to join our team as a GP Receptionist/Patient Co-ordinator at Eltham Medical Practice.
Key Responsibilities:- Telephone Management: Answer phone calls promptly and courteously, diverting calls, taking, and passing on messages accurately in line with practice procedures.
- Appointment Management: Make appointments for patients, take requests for home visits, and answer queries in a friendly and helpful manner.
- Patient Communication: Keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise.
- Administrative Tasks: Assist with cancelling and rescheduling appointments, find notes or other information for clinical staff as requested, and make phone calls for clinical staff when required.
- Teamwork: Work as a team member with your admin and reception colleagues to provide excellent patient service.
- Complaints Handling: Deal with patient complaints sensitively and according to the practice complaints procedure.
- Prescription Management: In conjunction with the Prescriptions clerk, ensure that patients are aware of the 72-hour turn-around for prescription requests.
- Practice Protocols: Be aware of all Reception and office protocols, including hospital and laboratory courier collections.
- Financial Transactions: Advise patients of non-NHS and private services charges, accept payments, and issue receipts.
- Practice Operations: Open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary.
- Registration and Post: Deal with patient registrations and handle internal and external post.
- Office Duties: Undertake photocopying, use the franking machine, and perform other basic office duties as directed by members of the team.
- Correspondence: Assist in preparing and sending out practice mailings, recall letters, and other practice correspondence.
We are looking for a motivated and detail-oriented individual who is passionate about delivering excellent patient care and is committed to working as part of a team to achieve this goal.
If you are a team player with excellent communication skills and a passion for delivering high-quality patient service, we would love to hear from you.
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London, Greater London, United Kingdom Belgrave Medical Centre Full time{"Job Title": "Medical Receptionist", "Job Summary": "We are seeking a highly skilled and experienced Medical Receptionist to join our team at Belgrave Medical Centre. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key Responsibilities:* Receive and direct patients...
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London, Greater London, United Kingdom Belgrave Medical Centre Full time{"Job Title": "Medical Receptionist", "Job Summary": "We are seeking a highly skilled and experienced Medical Receptionist to join our team at Belgrave Medical Centre. As a Medical Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key Responsibilities:* Receive and direct patients...
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Medical Receptionist
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