Maintenance Coordinator

1 week ago

Manchester, United Kingdom LIVINGWAY Full time

We are seeking a highly organised and detail-oriented Maintenance Coordinator to join our well-established team, provide the highest service and support to our residents, coordinate external contractors, and in-house maintenance team while providing various KPIs, adhering to budgets and conducting various administrative tasks.


Roles and responsibilities (But are not limited to)


The Maintenance Coordinator will be responsible for coordinating, andscheduling maintenance and repair tasks for our property portfolio, as well as managing relationships with contractors and residents.


You will be responsible for planning, scheduling, and coordinating the material, equipment and requirements for projects and work orders using a work management system.

You must exercise considerable independent judgment and initiative in carrying out daily/routine responsibilities.


You will also be required to keep clear and concise records on our dedicated maintenance software to ensure that everything is well documented.


Operations

  • Overseeing and taking the lead with the Maintenance Teams diary
  • Effective management of contractors and the instruction of works making sure the appropriate information is passed on correctly
  • Receiving and acknowledging resident maintenance requests
  • Using our inhouse maintenance software to accept and coordinate all maintenance issues
  • Liaise with and book contractors
  • Source reliable contractors
  • Build strong relationships with residents and contractors
  • Ensure that all maintenance and repair work is completed in a timely and efficient manner
  • If timescales are not being met investigate the reasons why and establish a solution
  • Ensure contractor attendance on site
  • Direct Resident Liaisons regarding communal maintenance
  • Deal with daily requests; prioritising and closing out the issues raised
  • Collaborate with other team members to drive satisfaction and good experience for residents to ensure opportunities for Livingway growth
  • Attend regular meetings with your direct line manager about the stats and data
  • Ensure the efficient daily management of a team, promote peak performance through effective people management, embrace the onetoone and review processes within the maintenance team
  • If timescales are not being met investigate the reasons why and establish a solution
  • Ensure resident satisfaction throughout the maintenance process
  • Work with contractors to diagnose and resolve all ongoing maintenance issues
  • Review Checkins and Mid Term Inspections with residents and discuss any issues raised within
  • Liaising with other Livingway departments (when required)
  • Support OOH calls and maintenance issues (when required)

Financials

  • Preparing and managing the budget for maintenance and exploring income opportunities.
  • Provide the weekly reports and KPIs to your immediate line manager on a daily/weekly basis.
  • Management of the daytoday expenditure in line with set budgets
  • Create and maintain a robust KPI reporting structure and budgets to direct line manager
  • Continuously review the financial performance of each building
  • Review Check out reports against other reports to ensure correct deductions from thedeposit are obtained (if applicable)
  • Meet and exceed the location revenue goals

Compliance

  • Arrange contracts and service level agreements for ongoing maintenance
  • Record, respond and resolve customer complaints about going issues
  • Deal with and book appointments for building compliance
  • Arrange contracts and service level agreements for ongoing maintenance
  • Adhere to the Data Government Policy
A proven track record in a similar role

General administration experience/IT literate including a good working knowledge of Microsoft packages including word excel and Fixflo (Full training will be provided by experience desirable)

Experience working under pressure on your own or as part of a team

An understanding of H&S, FRA regulations

A focused team player with a strong character

To provide the residents with an exceptional living experience

High levels of integrity and reliability

Ideally worked within a maintenance division for an estate agency or large company

Life at Livingway
Livingway is a growing Institutional landlord who entered the Build to Rent arena in 2019.

We have 7 operational sites with another 2 due to open in 2023 which will all deliver high-quality residential homes and amenity space.

We have ambitious plans and intend to double our portfolio every year.


Livingway is also a flexible equal opportunities employer who values diversity we appreciate that all of our team are individuals with individual needs, and we will always work with all team members to develop new skills to advance their career.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, or other applicable characteristics protected by law.

We offer a competitive salary based on exper

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