Housekeeping & Maintenance Coordinator
4 months ago
CitySuites is a serviced apartment that offers luxury touches with home comforts, offering a level of service and quality you’d be hard-pressed to find elsewhere in the market. This fusion is the first of its kind and the end result is a highly desirable accommodation where residents don’t have to compromise on their lifestyle or property choice.
In your role you will liaise with other departments to check availability of rooms or to make sure guests' requests are met quickly.
You need to be computer literate and be able to liaise with support professionals in providing an excellent service to our customers as part of the management team.
You will be expected to liaise with the General Manager and heads of departments, attending regular meetings.
**Key roles for the Housekeeping & Maintenance Coordinator**:
- Schedule and assign daily workloads to housekeeping staff, ensuring equitable distribution of tasks and optimal use of resources.
- Inspect guest rooms, public areas, and back-of-house for cleanliness and adherence to the establishment’s standards.
- Maintain inventory of cleaning supplies and linens, placing orders as necessary to ensure availability and cost efficiency.
- Liaise and coordinate tasks for the maintenance department and report and follow up on repairs, ensuring rooms and facilities are in perfect condition.
- Handle guest complaints related to housekeeping services, providing immediate solutions to ensure guest satisfaction.
- Train new housekeeping staff on cleaning protocols, the use of cleaning chemicals, and the operation of equipment.
- Prepare and submit reports on housekeeping activities, including room status, maintenance issues, and staff performance, to management.
- Coordinate with the front desk to manage room statuses, ensuring timely turnovers for incoming guests.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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