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Assistant Housekeeper Manager

2 months ago

Manchester, United Kingdom The Alan Full time

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

 

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An extra day's holiday for your birthday  
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

And much much more 

A DAY IN THE LIFE OF AN ASSISTANT HOUSEKEEPING MANAGER

Lead and supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentationOrganise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needsConduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptlyTrain, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interactionMonitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortagesManage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all timesCollaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readinessHandle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfactionEnforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guestsPrepare and manage the housekeeping budget, monitoring expenses and implementing cost-effective practices without compromising quality


WHAT WE NEED FROM YOU 

Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environmentStrong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environmentExcellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentationOrganisational skills to manage schedules, inventory, and administrative tasks efficientlyStrong communication and interpersonal skills to work effectively with team members, other departments, and guestsKnowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring complianceFinancial acumen to manage a budget and control costs without compromising on qualityFlexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com