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Service Coordinator
3 months ago
We offer Building and Facilities Maintenance services within the commercial sector and we are seeking a Service Coordinator to join our growing team working in a fast paced environment.
As the Service Coordinator, you will be responsible for overseeing the day-to-day operations of our service helpdesk acting as a single point of contact between the company, customers and suppliers.
Responsibilities:
- Dealing with incoming job requests and allocating works to the appropriate Engineer or Sub-Contractor following the the work flow procedure and ensuring effective diary management.
- Arranging planned PPM and service level agreement works and communicating effectively to service providers and customers involved.
- Upload and Maintain information on job activities in line with service agreements.
- Resolving service desk problems and improve current service desk methods to increase productivity.
- Build and Maintain strong working relationships with key customers and business colleagues in order to provide a professional customer service approach.
- Assist with other required office administrative tasks to support the wider business functions.
Skills:
To be successful in this role, you should have the following skills:
- Strong Organisational Skills with an emphasis on attention to detail.
- Proficiency in working with Microsoft Office.
- Familiarity with working with Job management systems.
- Excellent Communication Skills.
- Logical thinker and ability to work under pressure in an ever changing fast paced environment.
If you are a highly organised, energetic individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you.
Salary:
From £25,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Manchester, M50 1RF: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
Office Administration: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
