Service Coordinator

3 weeks ago

Manchester, United Kingdom Art Of Maintenance Limited Full time

An opportunity has arisen to join our expanding Company. We offer Building and Facilities Maintenance services within the commercial sector and we are seeking a Service Coordinator to join our growing team working in a fast paced environment.

As the Service Coordinator, you will be responsible for overseeing the day-to-day operations of our service helpdesk acting as a single point of contact between the company, customers and suppliers.

**Responsibilities**:

- Dealing with incoming job requests and allocating works to the appropriate Engineer or Sub-Contractor following the the work flow procedure and ensuring effective diary management.
- Arranging planned PPM and service level agreement works and communicating effectively to service providers and customers involved.
- Upload and Maintain information on job activities in line with service agreements.
- Resolving service desk problems and improve current service desk methods to increase productivity.
- Build and Maintain strong working relationships with key customers and business colleagues in order to provide a professional customer service approach.
- Assist with other required office administrative tasks to support the wider business functions.

**Skills**:To be successful in this role, you should have the following skills:

- Strong Organisational Skills with an emphasis on attention to detail.
- Proficiency in working with Microsoft Office.
- Familiarity with working with Job management systems.
- Excellent Communication Skills.
- Logical thinker and ability to work under pressure in an ever changing fast paced environment.

If you are a highly organised, energetic individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as the Helpdesk Manager and contribute to the success of our organisation.

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Free or subsidised travel
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Manchester, M50 1RF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Office Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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