Service Coordinator

3 weeks ago


Manchester, United Kingdom Adecco Full time

**Service Coordinator - Engineering - Manchester**

**Adecco Manchester are pleased to be recruiting for a Service Coordinator to join an Engineering service provider in Salford, Manchester.**

Are you a skilled Technical Service Coordinator seeking an exciting opportunity with a global leader in sustainable technologies? Our client is actively looking for a talented individual to join their team as a Service Coordinator. With a widespread presence in over 140 countries and a dedicated workforce of more than 13,000 employees, our client is committed to transforming the world's food and mobility challenges into sustainable solutions.

As a Service Coordinator, you will play a crucial role in efficiently and effectively coordinating Service Engineer resources, ensuring work is completed to a high standard within agreed time frames.

**Key Responsibilities**
- Serve as the primary point of contact for all reactive Field Service bookings
- Respond promptly and professionally to customer inquiries, accurately documenting the technical nature and urgency of each call
- Log all service report actions within CRM and assign them to the appropriate colleagues for timely completion
- Process quotations for service visits and minor modifications to existing equipment
- Assist in addressing technical issues and inquiries raised by sales and engineering personnel. Support the contracts team by compiling checklists and parts kits for equipment maintenance
- Follow up on outstanding customer quotations to ensure progress
- Collaborate with internal staff, suppliers, and global counterparts to resolve customer inquiries
- Conduct appraisals and objective setting for engineers within your team, working closely with the Head of Service Operations to determine suitable training and development plans.

**Required experience**
- Proven experience in a similar technical, service coordinator, or engineering role
- Ideally, experience in coordinating technical projects.
- Strong IT skills, including proficiency in MS Office products (Word, Excel, Outlook)
- SAP experience desirable
- ** What We Offer**
- Competitive salary in the range of £30,000 to £32,000 per annul
- Full-time position with working hours from Monday to Friday, 9-5.
- Opportunity to collaborate with a globally renowned company committed to sustainable innovations.
- Supportive and collaborative work environment.
- Access to training and development programs to enhance your skills and expertise.
- Global job opportunities and progression route

**Please note that this position is based in Manchester. You must be local to the site in order to be considered for this vacancy.**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jessica Brion


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