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Service Improvement Manager
3 months ago
Job summary
The post holder will be working at the heart of the Cheshire and Merseyside Mental health Programme and across organisational boundaries to contribute to the development and initiation of complex, high-value projects in line with the Trust's Strategic Vision, the Cheshire and Merseyside Talking Therapies Steering Group and the Cheshire and Merseyside Cancer Alliance.
The post holder will work with the Talking Therapies Programme Manager, Talking Therapies Services and Cancer Services across Cheshire and Merseyside , and Clinical leads (from both Cancer and Talking Therapies services) to lead, manage and support the delivery of service improvement and transformation projects within Talking Therapies and Cancer Services across Cheshire and Merseyside
The vacancy is fixed term, Secondment opportunities with agreement from line managers would be welcomed.
Will work alongside the service improvement manager working on pathways between cancer services and mental health/psychosocial services.
Main duties of the job
The post holder will play a key role in clinically leading and helping embed new service improvement processes/pathways and best practice across Talking Therapies and Cancer Services and will help transfer knowledge to colleagues involved in project implementations to ensure continuous and sustainable improvement.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.
We welcome applications from people who have direct experience of accessing our services.
Job descriptionJob responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person SpecificationQualifications
Essential
Professional education (Nursing or Therapy) to degree level or equivalent Management ( MBA) or professional qualification at postgraduate level or equivalent experience Evidence of continual professional developmentKnowledge and Expertise
Essential
Experience in a senior clinical management role in the NHS Understanding of NHS and social care Proven experience in establishing and maintaining relationships with key internal and external individuals, developing alliances and partnerships Competent in a range of quality improvement methodologies and knowledge of key service design tools and methodologies eg care pathway re-design, demand and capacity analysis, process mapping, statistical process control, role re-design, lean thinking Knowledge on national evidence on best practice, evidence based models of care, clinical standards and guidelines that need to inform service design and business development. A sound knowledge of and experience of project management skills in the development of new services Proven ability to work in a challenging clinical transformation environment, delivering on targets within agreed timescalesDesirable
Demonstrate an understanding of the impact on service provision of DH strategy and Foundation Trust Status Experience of mental health, learning disabilities, drug and alcohol or community physical care services Clear understanding of strategic direction of CWP Knowledge and understanding of cancer servicesExperience
Essential
Senior clinical management experience and varied experience of managing and leading change in a variety of services within a community setting. Project management skills (including a track record of delivering highly complex projects) Adaptable and flexible with the ability to act autonomously and manage own work priorities Keeping projects on track in a busy and demanding work environment Experience of dealing with conflictDesirable
Experience of Multi-agency working