Service Excellence Manager
3 weeks ago
Role Overview
The Guest Service Manager plays a pivotal role in crafting unforgettable experiences for our guests at Holiday Inn. Reporting directly to the Business Excellence Manager, this position is part of a dynamic team based at our hotel in Chester.
Key Responsibilities:
- Service Delivery: Orchestrating the seamless operation of our guest services, ensuring a high level of satisfaction and loyalty.
- Collaboration: Working closely with various departments to elevate our service standards, driving continuous improvement and innovation.
- Guest Engagement: Proactively seeking new ways to enhance the guest journey, handling requests with precision and promptness.
- Team Leadership: Inspiring and empowering our Guest Service team to represent our company values and culture, fostering a sales culture within the department.
- Performance Metrics: Maximizing room and M&E sales while ensuring our guests receive the best of what we have to offer.
Additional Responsibilities
Full details of the role will be discussed with shortlisted candidates. The successful candidate will be expected to drive service excellence, lead by example, and contribute to the overall success of our hotel.
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Store Manager
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Store Manager
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