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Head of Operations

2 months ago

Chester, Cheshire, United Kingdom Innovative Service Group Full time
Job Opportunity

Join the Innovative Service Group Team

We are seeking a highly skilled and experienced Head of Operations to join our dynamic team at the Innovative Service Group. As a key member of our leadership team, you will play a critical role in driving the success of our business and delivering exceptional results for our clients.

About the Role

The Head of Operations will be responsible for leading a team of professionals to deliver high-quality services to our clients. You will be responsible for managing day-to-day volume performance, ensuring workflow planning meets all volume targets, and delivering quality services while maintaining quality, measured by customer experience, right first time decisions, etc.

Key Responsibilities

  • Lead and motivate a team of professionals to deliver high-quality services to clients
  • Manage day-to-day volume performance, ensuring workflow planning meets all volume targets
  • Develop and implement strategies to improve customer experience and quality of services
  • Collaborate with commercial teams to integrate new clients into the operation
  • Work with the System Development team to improve current product offerings

Requirements

  • 5+ years of experience in leading a sizable team (60+) in a professional office environment
  • Strong operational capability within a large, complex service environment
  • Ability to analyse performance data and derive clear insight that drives improved performance
  • Excellent communication and leadership skills
  • Passionate about the development of colleagues

What We Offer

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and experienced leader looking for a new challenge, please submit your application.