Head Receptionist
2 weeks ago
Job description:
An exciting position has become available for a Head Receptionist to join the Posh Pads team.
The role will include:
- Management of and ensuring reception team are always customer focused and delivering a high standard;
- Monitor the performance of the reception staff regularly and look for improvements where necessary
- Reception Rotas and shift requests always ensuring adequate cover
- Ensure admin checks are being carried out thoroughly
- Check in / check out of guests and money handling
- Maintain "What's On" calendars so you and the staff know what's up and coming in the area
- Keeping literature up to date with the latest information
- Working with outside agencies and dealing with group bookings
- Managing OTAs and direct booking systems keeping them up to date and with the latest information and Ts & Cs
- Liaise with onsite restaurants for offers and other communications
- Build a rapport with neighboring businesses so that Posh Pads guests get the best discounts and options.
- Implementing new procedures and training including but not limited to fire safety.
- First point of call for any issues
Shifts
Working week will include - 4 Reception shifts over a 7 day week plus 1 admin day.
Reception shifts are
Early - 8am - 4pm /
mid shifts 4pm - 10pm/ 1pm
- 9pm /
Late Shift 3pm 11pm
Admin shift - Once a week 9am - 5pm
Pay:
£13.50 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
Head Reception Posh Pads
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