Head Receptionist

2 weeks ago


Liverpool, Liverpool, United Kingdom Posh Pads Full time

Job description:

An exciting position has become available for a Head Receptionist to join the Posh Pads team.

The role will include:

  • Management of and ensuring reception team are always customer focused and delivering a high standard;
  • Monitor the performance of the reception staff regularly and look for improvements where necessary
  • Reception Rotas and shift requests always ensuring adequate cover
  • Ensure admin checks are being carried out thoroughly
  • Check in / check out of guests and money handling
  • Maintain "What's On" calendars so you and the staff know what's up and coming in the area
  • Keeping literature up to date with the latest information
  • Working with outside agencies and dealing with group bookings
  • Managing OTAs and direct booking systems keeping them up to date and with the latest information and Ts & Cs
  • Liaise with onsite restaurants for offers and other communications
  • Build a rapport with neighboring businesses so that Posh Pads guests get the best discounts and options.
  • Implementing new procedures and training including but not limited to fire safety.
  • First point of call for any issues
Knowledge of Room master is preferable but not essential as full training will be given

Shifts
Working week will include - 4 Reception shifts over a 7 day week plus 1 admin day.

Reception shifts are
Early - 8am - 4pm /
mid shifts 4pm - 10pm/ 1pm

  • 9pm /
    Late Shift 3pm 11pm

Admin shift - Once a week 9am - 5pm

Pay:
£13.50 per hour

Expected hours: 40 per week

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
Head Reception Posh Pads
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