Head Receptionist
7 months ago
**Job description**:
An exciting position has become available for a Head Receptionist to join the Posh Pads team.
**The role will include**:
- Management of and ensuring reception team are always customer focused and delivering a high standard;
- Monitor the performance of the reception staff regularly and look for improvements where necessary
- Reception Rotas and shift requests always ensuring adequate cover
- Ensure admin checks are being carried out thoroughly
- Check in / check out of guests and money handling
- Maintain “What’s On” calendars so you and the staff know what’s up and coming in the area
- Keeping literature up to date with the latest information
- Working with outside agencies and dealing with group bookings
- Managing OTAs and direct booking systems keeping them up to date and with the latest information and Ts & Cs
- Liaise with onsite restaurants for offers and other communications
- Build a rapport with neighboring businesses so that Posh Pads guests get the best discounts and options.
- Implementing new procedures and training including but not limited to fire safety.
- First point of call for any issues
Knowledge of Room master is preferable but not essential as full training will be given
**Shifts**
Working week will include - 4 Reception shifts over a 7 day week plus 1 admin day.
**Reception shifts** are **Early** - 8am - 4pm / **mid shifts** 4pm - 10pm/ 1pm
- 9pm / **Late Shift** 3pm -11pm
**Admin shift - Once a week **9am - 5pm
Pay: £13.50 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Head Reception Posh Pads
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