Leisure Club Receptionist

7 months ago

Liverpool, United Kingdom Crowne Plaza Liverpool City Centre Full time

**What you’ll be doing**

As a leisure receptionist you will consistently deliver exceptional customer service on every shift, and strive to go above and beyond for every guest and member. You will be positive, proactive welcoming, friendly, professional and have a great personality and find it seamless to interact with both hotel guest and members so they have a more personal experience. You will be involved with all areas of the leisure club and be available to answer any questions, and interact with hotel guests and members on a daily basis. Taking ownership of beauty and fitness bookings and being involved with new promotions for membership along with beauty treatments. Generating new interests of membership enquiries, attending regular promotional events to drive all revenue streams and be enthusiastic with new ideas to promote the leisure club. You will take pride in your hotel and strive to deliver a fantastic guest experience every time. Achieving heartbeat scores as a team through guest’s experience is of the upmost priority of the role.

**Who you’ll be working for**

The Crowne Plaza Liverpool Hotel is magnificently situated in the heart of the city centre, sitting adjacent to the iconic Royal Liver Building with stunning views of the River Mersey.

Our customers choose us for a number of reasons; our quiet, central waterfront location, the convenience of guaranteed onsite car parking for all our residents, our extensive leisure facilities, “the best breakfast in town” and our professional and friendly team.

Ideally situated in close proximity to a host of major attractions in Liverpool, including the BT Convention Centre, Marks and Spencer Arena, Liverpool ONE retail and leisure complex, Tate Liverpool and Anfield Stadium. The Crowne Plaza Liverpool Hotel is the ideal place to start your Centre Island career journey.

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Full uniform provided
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company

**Main Duties and Responsibilities**:

- Welcoming each guest into the leisure club and providing full details of the facilities available.
- Dealing with enquiries and taking bookings for tours, beauty treatments and fitness programmes.
- Processing memberships on the membership system and checking member accounts, keeping up to date with payments.
- Interacting with the guests to ensure they have a great experience whist at the hotel and existing members.
- Communicate with the team and have regular input in team meetings and continue to improve our service.
- Report any health and safety issues to the manager.
- Completing daily checklist and ensuring the reception area is clean and tidy.
- Complete weekly stock counts of retail.
- Pool testing and overseeing head counts of the pool.
- Always putting the guest and member needs first, being perceptive and personable to their needs.

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

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