Ct Administrator

1 week ago


Liverpool, Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time
We are an expanding department who aim to be the best at what we do within the Trust. We are involved in research with other hospitals and offer a Diagnostic Cancer Service.

We work closely with other disciplines offering a service to patients who have pacemakers and cannot be scanned elsewhere.

This role will include the booking of CT/MRI/Ultrasound appointments using the Computerised Radiology Information System (CRIS)


It involves lots of contact with patients and other disciplines throughout the Trust and will also include Other hospitals, patients and GP Surgeries.

We are a busy Radiology Administration Team.


As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.


We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.


Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services.

This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.


BANDING:
Band 3

ACCOUNTABLE TO:
Office Manager

RESPONSIBLE FOR:
The post holder will be required to participate in the departmental and CT/MRI/Ultrasound suite rota.

To provide a comprehensive range of clerical services in line with the smooth and efficient running of the department

JOB SUMMARY

  • To act as Administrator in the Radiology department.
  • Establish and maintain communication with individuals regarding timing of appointments and typing of reports, overcoming any problems in communication.
  • To ensure efficient administration of CT/MRI and ultrasound appointments and related workload. Ensure all patient demographics are entered onto the system and appointment details are entered on to the Computerised Radiology Information System (CRIS), liaising with consultant radiologists and radiographers.
  • Liaising with staff, consultants and patients at Liverpool Heart and Chest, Royal Liverpool/Broadgreen and other Trusts in respect of their appointments booked on this site.
  • To undertake typing of complex medical reports to a high standard. Prioritise typing workloads ensuring urgent reports are dealt with in a timely and correct manner.
  • Assist in providing a high-quality administration service for the Targeted Lung Health Check Programme.
  • Participate in the departmental rota including, reception, appointments and typing duties.
  • Participate in office audits as and when required.

PRINCIPAL ACCOUNTABILITIES
Administrative

Ø To participate in the monthly rota.

Ø To be accountable for all aspects of own work, with the ability to prioritise your workload.

Ø To undertake the booking of appointments in a timely manner

Ø To inform the Office Manager when difficulties arise with the booking of appointments i.e., patient cancellations, potential breaches.

Ø To ensure all reports are typed in order of urgency and ALERTS are flagged and actioned accordingly.

Ø To take delegated responsibility from senior colleagues for contacting patients as required.

Ø To be flexible in your approach to your workload.

Ø To ensure that patients/callers needs are met with regard to booking systems, and/or general enquiries.


Ø To sensitively explain to patients when their appointments have been cancelled or postponed and ensure a new appointment is negotiated, as required.

Ø To deal sympathetically with distressed patients and families.

MANAGERIAL/LEADERSHIP

Ø To support senior members of team and organisation with service planning when required

Ø To notify the Office Manager - Radiology if there are any issues with capacity for future appointments

ORGANISATIONAL
Ø To be responsible for own time management to meet service and patient priorities.

Ø To be aware of and comply with all LHCH policies and procedures.


Ø To ensure that any change of patient details are made on PAS promptly at the point of referral or appointment confirmation.


PROFESSIONAL


Ø To be responsible for maintaining own competency to practice through maintaining skills, by actively participating in IMPACT and participate in the Trust appraisal scheme.



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