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Visitor Experience Officer

4 months ago

Magherafelt, United Kingdom National Trust Full time

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.


If you love working with all kinds of people, and you're excited by the Trust's cause - to protect and care for places so that people and nature can thrive - then this could be the job for you.


This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal installments over the year.

Majority of the hours worked will be during the summer months and weekends. The rota offered will be working 3 weekends in every month with 1 weekend off. During July and August you will be working 4-5 days at Springhill.

Salary:
£6,365 per year (£12.24 per hour)

Interviews will take place at Springhill House on Wednesday 5 June.


What it's like to work here:You'll be reporting to the Visitor Operations and Experience Manager at Springhill and you will manage a small team of Welcome and Service Assistants.

Springhill was the home of ten generations of Lenox-Conyngham family.

Regarded as one of the prettiest houses to visit in Northern Ireland, its portraits and furniture are shared by one of Ireland's best-documented ghosts.

The old laundry houses an impressive Costume Collection, which features some fine examples of 18th to 20th-century fashion. Wandering its walled gardens and parkland, visitors can discover many tempting waymarked paths.

What you'll be doing:
As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you'll be welcoming people and inspiring them to really get to know Springhill.

This might include running events alongside the PPO in Mid Ulster and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here.

You'll be sharing with others your love for your work and the place itself.

You might be encouraging visitors to take a closer look at artworks or precious objects cared for by the Trust.

You might be supervising and supporting volunteers and organising rotas. You're likely to be checking standards of presentation on site, or helping to write for our web pages.

Please also read the full role profile attached to this advert.

Who we're looking forWe'd love to hear from you if you're:

  • used to multiple deadlines and managing your own workload
- skilled in organisation and planning, with a good eye for detail
- good at talking to, and getting on with, all kinds of people
- a hard-working and committed team player
- comfortable with IT: Microsoft Office, as well as web and social media
- experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent p/t (520 hrs py)