Visitor Experience Officer

1 week ago


Magherafelt, United Kingdom National Trust Full time

About the Role

We are seeking a skilled and enthusiastic Visitor Experience Officer to join our team at Springhill House and Wellbrook Beetling Mill. As a key member of our Visitor Operations and Experience team, you will be responsible for providing exceptional service to our visitors, inspiring them to engage with our properties, and creating memorable experiences.

Key Responsibilities

  • Welcoming and engaging with visitors, providing information and guidance on our properties and collections
  • Developing and delivering interpretive materials, such as displays and exhibitions, to bring our stories to life
  • Supervising and supporting volunteers, and organizing rotas to ensure seamless operations
  • Checking standards of presentation on site and contributing to the maintenance of high-quality visitor experiences
  • Collaborating with colleagues to create engaging events and activities that showcase our properties and collections

What We Offer

As a Visitor Experience Officer with the National Trust, you will enjoy a range of benefits, including:

  • A competitive salary and annual leave entitlement
  • A comprehensive pension scheme and access to a range of employee benefits
  • Free entry to National Trust places for you, a guest, and your children (under 18)
  • Opportunities for professional development and career progression

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to engage with diverse audiences
  • Strong organizational and planning skills, with a keen eye for detail
  • Experience in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
  • Comfort with IT, including Microsoft Office and web and social media platforms
  • Familiarity with health and safety procedures and a commitment to maintaining a safe working environment

How to Apply

If you are a motivated and enthusiastic individual with a passion for delivering exceptional visitor experiences, we encourage you to apply for this exciting opportunity.



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