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Customer Services Officer
2 weeks ago
PURPOSE OF THE JOB
To pro-actively manage Southwark Repairs resources to ensure appointments are kept and maximise the number of works orders completed at the fist visit.
Principal Accountabilities
- To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
- Answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
- To ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
- To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statuary enquires as required in a timely manner, in order to resolve issues effectively and speedily.
- To monitor and report on operative performance in terms of missed
Job Types:
Full-time, Temp to perm
Contract length: 6 months
Salary:
From £18.00 per hour
Experience:
- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- Complaint handling: 2 years (required)
Salary:
From £18.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Administrative: 6 years (required)
- call centre: 6 years (required)
- public sector: 1 year (required)
Work Location:
In person
Reference ID:
RQ974345
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