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Customer Service Office
3 months ago
As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency .
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Maintain accurate customer and territory records, facility records, and document all customer interaction.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures
Customer Support:
Provide impeccable customer service and sales support; The Customer Service Representative may perform other duties as assigned.
Exceptional customer service and organizational skills
General computer proficiency including knowledge of MS Office
Proficiency in SAP or related ERP
Operating a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds such as office supplies or equipment
Must be able to communicate with others in person, over the phone, and in writing.
This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building.
The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.Travel and On-Call
This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.
With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
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