Customer Service Manager

5 days ago

London, Greater London, United Kingdom Office Angels Full time
Customer Service Manager

A leading electronics manufacturer in the UK is seeking a Customer Service Manager to oversee the customer account management team. The successful candidate will be responsible for ensuring customer satisfaction through effective communication and maintaining customer accounts throughout the customer life cycle.

Key Responsibilities:

  • Manage the Customer Account team to ensure seamless customer service
  • Develop growth within designated accounts through strategic planning and execution
  • Ensure customer expectations are met and aligned with business objectives
  • Monitor and maintain forecasts of designated accounts, identifying and mitigating risks to output
  • Collaborate with external sales teams to set sales forecasts and drive financial performance
  • Identify and implement business improvement opportunities to enhance customer satisfaction and operational efficiency
  • Support quoting, aged debt, and inventory management processes
  • Present key account information to senior management and provide regular reports

Requirements:

  • Extensive experience in customer service within electronics or manufacturing
  • Knowledge of electronics is desirable
  • Excellent communication, interpersonal, and presentation skills
  • Project management and time management skills
  • Flexible and proactive approach with ability to respond to changes in demand
  • Ability to convey a professional image of the company

About Office Angels:

Office Angels is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

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