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Customer Financial Services Professional

2 months ago

London, Greater London, United Kingdom 3R Truck Service Full time
Customer Service Executive Opportunity

We are seeking a highly skilled Customer Service Executive to join our team at 3R Truck Service. As a leading asset finance specialist, we offer a collaborative environment and a hybrid work model to support work-life balance.

Key Responsibilities:

  1. Provide exceptional customer service, handling telephone enquiries from prospective and existing customers with professionalism and courtesy.
  2. Manage in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
  3. Liaise with internal departments to assist with in-life requests and customer queries.
  4. Maintain accurate and up-to-date customer data.
  5. Identify opportunities for process improvements and recommend changes to enhance customer service delivery.

Requirements:

  1. Proven experience as a Customer Service Executive or similar role in the finance industry, with a strong understanding of asset finance or related sectors.
  2. Excellent communication skills, both verbal and written, with a customer-centric approach.
  3. Good numerical skills and attention to detail.
  4. Experience with CRM systems or the ability to learn new system processes.
  5. Knowledge of the Asset Finance industry or the ability to learn about our finance products.
  6. Ability to create and write customer service procedures.

About Us:

At 3R Truck Service, we deliver exceptional financial solutions and customer service excellence. We offer a collaborative team environment and a hybrid work model to support work-life balance.