Customer Financial Services Professional
11 hours ago
We are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.
Key Responsibilities:
- Act as the primary point of contact for customers, handling all telephone enquiries with professionalism and courtesy.
- Manage in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
- Liaise with internal departments to assist with customer requests and queries.
- Maintain accurate and up-to-date customer data.
- Identify opportunities for process improvements and recommend changes to enhance customer service delivery.
Requirements:
- Proven experience as a Customer Service Executive or similar role in the finance industry, with a strong understanding of asset finance or related sectors.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Good numerical skills and attention to detail.
- Experience with CRM systems or the ability to learn new system processes.
- Knowledge of the Asset Finance industry or the ability to learn about our finance products.
- Ability to create and write customer service procedures.
About Us:
3R Truck Service is a leading asset finance specialist based in London. We offer a collaborative team environment and a hybrid work model to support work-life balance.
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