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Customer Service Representative
2 months ago
Job Title: Customer Support Administrator
Location: Remote
Contract Details: Permanent, Full Time
Salary: £30,000.00 with regular reviews
About Our Client:
Our client, a leading technology company, is seeking a talented Customer Support Administrator to join their team. They are a global manufacturer of high-quality wireless communications systems used in various sectors. With a strong presence in the industry, our client is a progressive and innovative business that continues to expand.
Benefits & Perks:
- Private healthcare and pension after 3 months
- Free lunch provided
- Regular salary reviews
- Dynamic and supportive work environment
Responsibilities:
As a Customer Support Administrator, you will play a critical role in delivering exceptional service to our client's customers. Your key responsibilities will include:
- Taking customer service calls and performing initial diagnostics/problem solving
- Liaising with customers and providing follow-up support
- Coordinating service department repairs, including allocating field engineers if necessary
- Managing and tracking calls and repairs to completion
- Processing and administrating UK installations
- Preparing service quotations and customer service invoices
- Generating spare parts sales quotations and invoices
- Reviewing weekly compliance with performance targets and preparing service reports
- Assisting with general office administration tasks as needed
Essential (Knowledge, skills, qualifications, experience):
To succeed in this role, you should have the following qualifications and skills:
- Previous customer service experience
- Confident with a polite phone manner
- Ability to work on multiple projects and prioritise tasks effectively
- Good organisational skills
- Strong proficiency in Outlook, Word, and Excel (training on the company's sales order processing system and service software will be provided)
Desirable (Knowledge, skills, qualifications, experience):
While not essential, the following qualifications and experience would be advantageous:
- Knowledge of wireless communications systems
- Familiarity with various sectors
Technologies:
- Outlook
- Word
- Excel
About Office Angels:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.
How to Apply:
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
