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Customer Service Officer

3 months ago

London, Greater London, United Kingdom Carefirst Recruitment Ltd Full time

Care First Recruitment Ltd are currently recruiting a Customer Service Officers in and around the South East Londnon, we are also recruiting for various London boroughs.


Duties:

  • Raise service requests and update system notebooks as appropriate.
  • To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
  • To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
  • To process and record action taken to resolve or deal with enquiries from our customers within the remit of a Customer Service Officer or ensure resolution through liaison with other Council services or officers.
  • To ensure swift resolution to a range of enquiries from our customers at the first point of contact to avoid the need to call or visit the Council for the same matter again.
  • Perform any other duties consistent with responsibilities and level for the role.
  • Carry out all duties in accordance with the Council's Health & Safety policy.

Qualifications:

Educated to GCSE level including English Language and Maths or work experience of at least equivalent level.

Knowledge/ Experience:

  • Knowledge of customer services, preferably in a Local Government environment.
  • Knowledge of Housing/Council Tax Benefits and Council Tax legislation and/or other Council Services.
  • Experience of working within an operational service delivery environment
  • Experience of using computer systems including Microsoft Office and/or other workrelated systems such as Northgate Revenues

Skills/ Ability's:

  • Ability to communicate effectively both verbally and in writing with a variety of people both in and outside the Council
  • Ability to plan and prioritise the workload and meet deadlines when faced with conflicting priorities
  • Effective interpersonal skills, tact, diplomacy and listening skills to enable development of working relationships with customers, colleagues and stakeholders
  • Ability to work independently and within teams to meet targets and deadlines
  • To provide a customer focused service
  • Ability to produce reports and performance information
  • Ability to deal with conflict situations