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Customer Service Representative Officer

2 months ago

London, Greater London, United Kingdom Victoria Mutual Finance Full time

Job Summary:

As a Customer Service Representative Officer at Victoria Mutual Finance, you will play a vital role in providing exceptional customer service to our valued clients. Your primary responsibility will be to receive and respond to customer inquiries, resolve issues, and provide information about our products and services.

Key Responsibilities:

  • Receive and respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide information about our products and services, including savings and mortgage policies.
  • Assist customers with completing and preparing forms.
  • Liaise with internal departments to resolve customer issues.
  • Participate in promotional activities and events to promote our products and services.
  • Refer new and existing business opportunities to meet personal targets.
  • Ensure compliance with our Information Security Policy.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of Microsoft Office.