Customer Services Officer

2 weeks ago


London, Greater London, United Kingdom Colbern Limited Full time

NCD
Customer Services Officer
Redbridge
Contract
£13.03 per hour

Our client is looking for an experienced Customer Services Officer.

MUST HAVE A DRIVING LICENCE
Customer services officers to carry out visits to our tenants.


This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does.

Working in a multi-skilled and multi-disciplined team the main areas of responsibility include
1.1 To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
1.2 To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
1.4 Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations
1.5 To have an understanding of Council Tax processes to be able to deal with common enquiries
1.6 Detailed working knowledge of IT systems required to deliver services
1.7 To be accurate and have attention to detail to process payments for the Council and set up payment plans
1.8 To be the 'Voice of the Customer', set exemplary standards and work with services to improve standards and reduce unnecessary demand
1.9 To receive and check official documentation
1.10 To understand the needs of customers and have the ability to identify services customers may be interested in to upsell commercial arms of the business and encourage participation in consultations
1.11 Deal tactfully with complaints and work with colleagues to resolve and respond appropriately
1.12 To be proactive and keen to develop customer service skills

Experience of working with service users face to face, in writing, over the telephone and over digital channels.

Experience of using IT systems to accurately enter, update and extract data.

Experience of working as part of a team and having a flexible approach
Customer service experience and the ability to accurately identify and prioritise a customer's needs, offer appropriate solutions and resolve customer enquiries to the complete satisfaction of the customer

Ability to work out basic calculations
Good communication skills and professional approach to be able to handle difficult customers and sensitive situations effectively.

The ability to write clearly and concisely

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients
are an equal opportunities employer.
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