Current jobs related to Customer Success Executive - London, Greater London - Teemz Ltd
-
Customer Success Executive
3 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
-
Customer Success Executive
3 weeks ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
-
Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Space Executive Full timeAbout the RoleAt Space Executive, we are seeking a highly skilled Customer Success Professional to join our growing FinTech team. As a key member of our Customer Success team, you will report directly to the Head of Customer Success.Key ResponsibilitiesDevelop and nurture long-term relationships with our customers, acting as a trusted advisor and driving...
-
Customer Success Professional
3 weeks ago
London, Greater London, United Kingdom Space Executive Full timeAbout the RoleAt Space Executive, we are seeking a highly skilled Customer Success Professional to join our growing FinTech team. As a key member of our Customer Success team, you will report directly to the Head of Customer Success.Key ResponsibilitiesDevelop and nurture long-term relationships with our customers, acting as a trusted advisor and driving...
-
Customer Success Manager
4 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
-
Customer Success Manager
5 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £44,000 - £47,000Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a book of circa 20 accounts, worth c.£Key Responsibilities:Adopting a strategic, high-touch...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our team, you will be responsible for driving maximum client satisfaction and retention across a portfolio of 40+ client accounts.Key...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
-
Customer Success Manager
1 week ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a key member of our Customer Success team, you will be responsible for driving client satisfaction and retention across a portfolio of mid-market and larger level...
-
Chief Customer Success Officer
1 month ago
London, Greater London, United Kingdom Space Executive Full timeVice President of Customer SuccessAbout Space Executive:We are a prominent provider of Open Banking-driven Account to Account (A2A) payment solutions, specializing in Instant Payments and Instant Payouts. Established in 2019, our mission is to deliver optimal payment solutions for all parties involved in transactions. Our team comprises seasoned...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom Hibob Inc. Full time{"h2": "Customer Success Executive", "p": "We're seeking a seasoned Customer Success Executive to join our team at HiBob Inc. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic account management and relationship building. Your expertise will be instrumental in...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom Hibob Inc. Full time{"h2": "Customer Success Executive", "p": "We're seeking a seasoned Customer Success Executive to join our team at HiBob Inc. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic account management and relationship building. Your expertise will be instrumental in...
-
Head of Customer Success Management
2 days ago
London, Greater London, United Kingdom ANKH Executive Full time{"h1": "Head of Customer Success Management", "p": "As a strategic leader, you will be responsible for driving customer retention, exceeding expectations, and identifying opportunities for growth. You will work closely with Sales, Account Management, Product, and Services teams to deliver exceptional customer experiences. Key Responsibilities: * Develop...
-
Head of Customer Success Management
2 days ago
London, Greater London, United Kingdom ANKH Executive Full time{"h1": "Head of Customer Success Management", "p": "As a strategic leader, you will be responsible for driving customer retention, exceeding expectations, and identifying opportunities for growth. You will work closely with Sales, Account Management, Product, and Services teams to deliver exceptional customer experiences. Key Responsibilities: * Develop...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom Hibob Inc. Full time{"h2": "Customer Success Executive", "p": "We're seeking a seasoned Customer Success Executive to join our team at Hibob Inc. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic account management and relationship building. Your expertise will be instrumental in...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom HiBob Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Executive to join our team at HiBob. As a key member of our Customer Success Management team, you will be responsible for driving customer retention and satisfaction through effective customer value and relationship building.Key ResponsibilitiesOptimize and scale our customer...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom HiBob Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Executive to join our team at HiBob. As a key member of our Customer Success Management team, you will be responsible for driving customer retention and satisfaction through effective customer value and relationship building.Key ResponsibilitiesOptimize and scale our customer...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom HiBob Full timeAbout the RoleWe are seeking a highly skilled Customer Success Executive to join our team at HiBob. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic relationship building and customer value optimization.The ideal candidate will have a proven track record of...
-
Customer Success Executive
2 weeks ago
London, Greater London, United Kingdom HiBob Full timeAbout the RoleWe are seeking a highly skilled Customer Success Executive to join our team at HiBob. As a key member of our Customer Success Management group, you will be responsible for driving customer retention and satisfaction through strategic relationship building and customer value optimization.The ideal candidate will have a proven track record of...
Customer Success Executive
3 months ago
Join Our Team as a Customer Success Executive at a Thriving e-Commerce Company
About the company:
Established in 2018, this innovative e-commerce SaaS tech organization offers user-friendly online merchandising, search, and personalization services to e-commerce businesses. This is the perfect moment to become part of this company, renowned for setting the bar in online merchandising.
Role Overview:
As a Customer Success Executive, your main goal is to become a reliable partner for our clients. Your mission includes enhancing customer engagement, promoting product adoption, ensuring satisfaction, and fostering advocacy. You will take a consultative approach to continually empower customers with the necessary skills, advise on best practices, and propose solutions to meet their objectives. Your focus will always be on customer 'Retention,' striving to strengthen and expand client partnerships.
Key responsibilities:
- Act as a strategic advisor, uncovering new ways to add value for clients using our solutions.
- Understand the 'why' behind customer needs, establishing and nurturing strong client relationships to build trust and collaboration.
- Collaborate with the Client Services Director to create a strategic plan for Quarterly Business Reviews (QBRs) and renewals, with a goal of driving upsells and cross-sells.
- Utilize data and performance metrics to comprehend and achieve client objectives.
- Assess client satisfaction levels and pinpoint areas of improvement.
- Advocate for customer needs internally, aiming to provide solutions that enhance long-term customer satisfaction.
- Enhance clients' product knowledge by offering training sessions on new and existing features, making complex concepts easy to grasp.
Requirements:
- Minimum of 1 year in a Customer Success or Account Management role, preferably within a SaaS environment or dealing with online retail businesses.
- Basic knowledge of digital retail, online shopping, and user experience principles.
- Demonstrated ability to establish strong relationships with customers and team members.
- Effective time management skills, capable of prioritizing tasks in a dynamic, fast-paced environment.
- Strong analytical capabilities.
- Proficient in written and verbal English communication.
