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Mandarin/english Administrative Assistant

1 month ago

Manchester, United Kingdom United Kingdom Education Centre Full time

Job Title:
Mandarin/English Administrative Assistant - Prominent Education

Contract Type:
Part-time (Initially 5-10 hours per week)

Working Hours:
Flexible (pre-agreed)

Location:
Manchester

Salary:
National Minimum Wage

Job Overview:


The Operations Assistant is responsible for assisting the team with administrative tasks to facilitate smooth operations of tutoring sessions and enhance customer satisfaction.


The key tasks include but are not limited to:

  • Uploading Tutors Articles to various platforms.
  • Chasing up Lesson Feedback/System Uploads and enhancing quality.
  • Managing Student and Tutor Data, Uploading to the associated platform
  • Assisting the team in recruitment of new staff and participating in different stages of the recruitment process.
  • Assisting with tutor onboarding
  • Creation of Tutor Profiles, conducting compliance calls, maintaining accurate records.
  • Coordinating design and formatting of learning materials.

Qualifications and Experience:

  • Degree or equivalent qualification
  • 12 years of experience in tutoring
  • Understanding of the UK Education system and its equivalent in China

Skills and Competencies:

  • Excellent written and verbal communication in English.
  • Ability to manage an extensive workload with frequently conflicting priorities, demonstrating strong organizational skills and attention to detail.
  • Effective communication with the team and other departments to resolve complex situations.
  • Highly motivated with a proactive approach to resolving issues within their remit.
  • Excellent analytical, organizational, and problemsolving skills for operational performance
  • Initiative to develop and improve services.
  • Attention to detail, diligence, responsibility, and approachability
  • Teamwork spirit with great potential for development
  • Flexibility, adaptability, and the ability to work both independently and as part of a team

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