Customer Advisor
1 week ago
Hebden Bridge
Onsite
Mon - Fri 8am to 5pm
£22k
Our client supplies equipment to auto-repair companies and garages.
Purpose of Role:
Key Responsibilities:
- For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
- For equipment enquiries pass details to relevant persons for further action
- For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
- Courtesy followup calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
- Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
- Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions
Key Performance Indicators:
- Complaint handling (initial stage detail gathering)
Reports To:
- Office Supervisor
Qualifications & Requirements:
- Customer service call centre experience and / or any other sales leads roles
- Customer focus attitude, with a polite and professional manner
- Strong attention to detail and accuracy
- Excellent levels of communication at all levels
- Works well in a team environment
- IT literacy
- 5 GCSE's including English and Mathematics
Job Types:
Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Life insurance
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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