Customer Advisor

1 week ago


Hebden Bridge, Calderdale, United Kingdom The Curve Group Full time
Customer Support Advisor

Hebden Bridge

Onsite

Mon - Fri 8am to 5pm

£22k

Our client supplies equipment to auto-repair companies and garages.

Purpose of Role:

Key Responsibilities:

  • For all enquiries, accurately log the customer details and the nature of the enquiry and / or equipment type, make, model, serial number and problem description where applicable.
  • For equipment enquiries pass details to relevant persons for further action
  • For service enquires confirm the engineer attendance / resolution in accordance with customer service level agreements
  • Courtesy followup calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
  • Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted
  • Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions

Key Performance Indicators:

  • Complaint handling (initial stage detail gathering)

Reports To:

  • Office Supervisor

Qualifications & Requirements:

  • Customer service call centre experience and / or any other sales leads roles
  • Customer focus attitude, with a polite and professional manner
  • Strong attention to detail and accuracy
  • Excellent levels of communication at all levels
  • Works well in a team environment
  • IT literacy
  • 5 GCSE's including English and Mathematics

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Experience:

- customer service: 3 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

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