Nights Concierge

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full time

Job Description

Nights Concierge Description

Waking Nights Housing Concierge

Newcastle (Heaton)

Permanent Full time (37.5 hpw), 4 week rolling rota, 4 nights on 4 nights off

Pay £12.00 per hour (Salary £23,464 per annum), and great benefits including Health Cash Plan

Home, a place where you belong

Do you want to work where no two days are the same, then come join our team in Newcastle upon Tyne. We offer housing to those who are homeless or at risk of homelessness.

Home Group is committed to reducing the impact of homelessness and social isolation through its provision of housing and support accommodation. We work to empower young people and ensure that they have respect, dignity, independence, choice, and control over their own lives. Our aim is to supportindividualsto identify what their goals are in life and the journey that isrequired to enable them to reach their full potential.

As our Housing Concierge, you'll play a really important role in supporting the smooth running of our services.You will ensure the safety of our customers and security of the building, and make sure we get on with our neighbours Safeguarding our customers is paramount.

Typical shift as a Housing Concierge

If you want a quiet and calm waking night security job, then this is not the job for you This is a 'stay awake and alert' position. You are the first line of support for our customers when our wider team or their own support network aren't around to help You'll manage the health and safety of the building, patrolling to check fire doors, making sure everything is locked and secure. Thinking on your feet and manage a situation on the spot, such as investigating suspicious activity or raising the alarm when we need to engage the emergency services. Finally, if there is time, you'll also help us make sure that everything is clean and tidy, so you need to be ok with wielding the mop or broom as well

Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK

You bring

Calm under pressure with great communication skills You get a kick out of supporting the most vulnerable in society (maybe you've worked in public servicebefore). You know what's required to look after the public and our customers too. You're sociable and interested in people and their stories and like getting to know people. You use your people insights and keen eye for detail to spot changes in behaviour. You recognise when things are about to go wrong and are confident intervening in a sensitive way. A team player with the confidence to work alone. Don't worry you'll have the full back up of our wider team including our out of hours emergency support team.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You'll join a hardworking and passionate team We're really proud of our team collaboration and our successful customer 'Move On's' to independent living. We're a supportive team and have open conversations about the needs of our customers and the service.

Job details

We provide 24-hour support to our customers each and every day. You'll work on a 4 week rolling rota basis (4 days on 4 days off) and take your turn workingdays and nights. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you You'll be able to work technology, monitor CCTV and update customer records. You'll also need an Adults and Children DBS check done, we will pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

What's in it for you?

34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course), when you're ready for the next step in your career, you can grow with us Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Learn more about our benefits on our website.

Find out more


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