Night Concierge

**Working hours**: 40 hours per week on a rota including weekends and bank holidays (4 on 4 off)

**Contract**: Permanent - plus 10% Night Allowance when working nights

**Interview Date**:To be confirmed

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The Anti-Trafficking and Modern Slavery safe house is an accommodation service accommodating victims of Modern Slavery who are being supported through the National Referral Mechanism. Our aim is to support these individuals during their _recovery _and reflection period in order to assist them transitioning from victim to survivor. The support provided to our residents is tailored according to their needs and as such is very person centred concentrating primarily of the individual's wellbeing. The Project supports primarily male adult victims of Modern Slavery and supports individuals of all nationalities, faiths and sexual orientation.

**Key Responsibilities**:
The role of Concierge will provide assistance with the Housing Management functions in our safe house and will be required to assess any out of hours referrals received and welcome new residents who often arrive in the early hours of the morning having been rescued from there situations only hours previously. The Role will also include ensuring the welfare and wellbeing of the residents over the course of the evening and at night where required.
- Empathy, patience and kindness towards residents and new arrivals.
- Good customer services skills.
- The ability to prioritise their own work load.
- Proficiency in a range of IT packages including Microsoft.
- A knowledge of the main support needs which are commonly faced by vulnerable clients.
- The ability to work within the Christian ethos of the Salvation Army.
- Good written and verbal communication skills

**(please note that once the job closes this will no longer be available to download)**

**In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement.**

**As a disability Confident Scheme employer we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy