Night Concierge

The Encore Property Management Group specialises in the ongoing management of large residential developments, including the effective administration of +£35m of client service charge budgets. Based in Cambridge and with offices in London, Sandhurst and Nottingham, Encore works across East Anglia, London, the Home Counties, the South and East Midlands, and has plans for further growth. The Group also consists of separate Facilities Management and Legal businesses, employing over 200 people. Encore prides itself on a commitment to excellence and customer service.

Duties include but are not limited to:

- Greet lessees, residents and visitors warmly and make them feel welcome and attended
- Assist residents and lessees, either via telephone or in person at the Concierge Desk regarding maintenance issues, complaints, emergencies and additional requests.
- Provide a visible presence of on-site management at times of peak resident movement, i.e. mornings and evenings.
- Assist with the parcel handling service - managing parcel deliveries on behalf of residents, advising them of deliveries via message cards and handing over goods to the residents.
- Assist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
- Handling any problems / complaints from residents effectively and efficiently or referring them to the Building Manager or Estate Manager as appropriate.
- To assist with the move-ins and move-outs of all residents to ensure that no damage or blockages occur in the communal areas.
- To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demand
- Meet and greet all new residents (lessees and sub-tenants), welcoming them and familiarising them with the ‘house rules’ and reasonable expectations of EEML, and the on-site staff.
- Be fully conversant with the operation of the standard domestic appliances provided within the apartments.
- Assist with the organization of on-site resident events.
- Ensure that concierge spaces and lobby areas are clean and tidy at all times

**Salary**: £22,000.00 per year

Schedule:

- Night shift

Ability to commute/relocate:

- Staines-upon-Thames: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location