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Receptionist

3 months ago

East Grinstead, West Sussex, United Kingdom Chartham Park Golf and Country Club Full time
Job Purpose

Answer incoming calls effectively and forward phone calls to other Club extensions or take messages from callers.

Greet customers who are visiting the Club. Schedule appointments for administrative team.

Job Tasks/Duties

  • Opens the reception and performs front of house reception duties, welcoming and greeting customers in a polite and cordial manner.
  • Answers phone calls, transfers calls to proper extensions; takes messages for members and team; responds to customer enquiries.
  • Ensures that customers are properly registered either by swiping cards or signing the guest book.
  • Ensures the reception area is tidy, wellpresented and clutterfree at all times.
  • Working with the Reception Manager, arranges for special guest services and access when required.
  • Has thorough knowledge of the provided services and strives to upsell these to memberclients.
  • Administers charges and takes full payments, and charges for any extra services provided.
  • Addresses customer complaints and advises the Reception Manager about appropriate corrective actions taken.
  • Ensures all health and safety policies are upheld in the reception area and is aware of the fire emergency evacuation process.
  • Performs general office work or other appropriate tasks assigned by the Reception Manager.
  • To ensure a high degree of personal presentation and hygiene in line with the company's dress and appearance policy.
  • A be a positive ambassador for the Company's CARE values at all times. Education and/or Experience
  • GCSE qualification.
  • Previous experience in serviceoriented position desirable. Licenses and Special Requirements
This job description has been prepared as a working document to identify the main areas of responsibility. It is not a definitive statement of duties nor excludes any tasks which may be considered reasonable.

Pay:
From £7.48 per hour

Expected hours: 40 per week

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person