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Northern Emea Regional Service Director
4 months ago
About Us
Hitachi Vantara are a $5bn, global, Data Solutions and Services firm with a portfolio that spans hardware/storage, cloud, big data, analytics and IoT.
What you'll be doing
You will be responsible for ensuring that Hitachi Vantara continue to deliver a best-in-class service to our customers across the region: maintaining a high level of Customer Satisfaction while delivering AOP targets.
This is a fantastic opportunity for an operational and commercially astute services professional to join and lead a strong region wide technical team.
You will establish and implement strategies that have short to mid-term (1-3 years) impact on business results in alignment with our corporate objectives.
You will lead multi-geo teams of senior managers, and be responsible for or optimizing the organization, structure, processes and talent required to execute for our customers.
- Management of the CS&S team in the entire Northern Region (SEFINO, Denmark, UK&I Sub Saharan Africa
- Development and implementation of strategic plans and goals for the CS&S team within the region
- Approving key decisions related to pricing, terms, conditions, quotas, promotions, etc.
- Definition and management of engagement models with customers
- Responsibility for the operational success and delivery of key KPI's, C-Sat, governance models & more
- Owning relationships with sales management and key customers
What you bring to the team:
- Demonstrable experience in leading the delivery of complex technology services to global enterprise customers
- using strong commercial and contractual acumen.
- A career based on successfully building & leading a superior support services in a comparable organization and customer profile.
- Experience leading in a matrix management structure and possessing a high level of emotional intelligence
- Experience in working with partners
- Highly proficient in written and spoken business English
- ITIL service management, 6 Sigma, continuous improvement methods are highly desirable
Our Company
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive.
We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture.
If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.
Our Values
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
