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Hospitality Team Member
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Hospitality Team Member
1 week ago
Yorkshire, United Kingdom YHA Full timeAbout YHA HelmsleyYHA Helmsley is a unique and award-winning hostel located in the heart of the North York Moors National Park. We offer a warm welcome to families, individuals, school groups, and Exclusive Hire parties.As a Hospitality Team Member, you will play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of...
Team Member Activities
3 months ago
What can YHA offer you?
YHA Whitby is somewhere a little different, certainly not your average office.
YHA offers a fantastic benefits package including:
- We pay £10.42 per hour
- You will get access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
What will you be doing as a Activity Team Member?
Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors so they have a great experience at YHA.
This role concentrates predominantly on the activity aspects of our hostel, but you may be asked to assist in other hostel departments.
- Deliver best practice in safety by adhering to YHA standards, risk assessments and relevant external regulations as required. You will balance the need for safety with creating optimal learning outcomes through challenging and enjoyable experiences.
- Maximise learning outcomes by constantly adapting delivery to meet the needs of customers, reviewing activities and proactively encouraging feedback from groups and leaders alike to encourage engagement, service improvements and business retention.
- Liaise with group leaders to assist them in their role and to develop a mutually supportive relationship to enable them to contribute to activity delivery.
- You'll ensure that all equipment is used appropriately, logged and recorded and maintained to the highest standard to ensure functionality and availability, reporting any faults or damage to a member of the hostel's management team.
It's important to note that the role can be physically demanding; you'll be standing for extended periods of time, required to make bunk beds and clean guest accommodation to a high standard.
What Skills and Experience do you need to be an Activity Team Member?
It's an advantage but not essential that our activity team members have worked in a face-to-face role with customers previously.
Good communication skills are an advantage whilst excellent time keeping is essential.
Knowledge and understanding of YHA's core purpose and experience of working in a team are beneficial.
The seasonal role can often require longer periods of time outdoors so energy, enthusiasm and a fondness for the outdoors is an advantage.
**We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements. It's an advantage but not essential that our team members have experience volunteering or working with other people.
How do you apply?
Who are YHA?
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
YHA Job Title - Team Member (Activity)
Keywords:
Hospitality Assistant, Team Member, Activity Instructor, Teaching assistant, forest school assistant
