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Hospitality Team Member

2 months ago

Yorkshire, United Kingdom YHA Full time
About YHA York

YHA York is a unique and inclusive workplace located on the banks of the River Ouse, just a half-hour walk from York's historic centre. We pride ourselves on our team's creativity, dynamism, and teamwork, and we're committed to providing exceptional customer service to all our guests.

Our Mission

We believe in the power of diverse perspectives and unique experiences, and we strive to create an environment where every individual is celebrated for who they are and what they bring to our team. Our mission is to provide memorable experiences for our guests, and we're looking for a Hospitality Team Member to join our team.

Key Responsibilities
  • Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride.
What We Offer
  • Competitive hourly rate: £11.44 per hour (flexible hours, permanent contract)
  • Exclusive benefits: YHA staff discount and cashback portal, free YHA Membership, and 10 free hostel stays per year for you and up to 3 friends or family members.

We're committed to making YHA accessible for all, and we actively seek to build a diverse team. If you're passionate about hospitality and customer service, and you're looking for a unique and inclusive workplace, we'd love to hear from you.