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Hospitality Team Member

2 months ago

Yorkshire, United Kingdom YHA Full time
About YHA

YHA is a unique and inclusive workplace that values creativity, dynamism, and teamwork. Our hostel is situated on the banks of the River Ouse, offering a distinctive work environment that is far from the ordinary office setting.

Job Summary

We are seeking a Hospitality Team Member to join our team at YHA York. As a key member of our team, you will play a crucial role in providing exceptional customer service to our guests, ensuring their experiences are memorable and enjoyable.

Responsibilities
  • Customer Service: Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Front Desk Operations: Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Housekeeping and Cleaning: Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Food and Beverage Service: Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride.
What We Offer
  • Competitive Hourly Rate: We offer a competitive hourly rate of £11.44 per hour.
  • Exclusive Benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and Adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
Why Join YHA?

We believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

At YHA, we value lived experiences, skills, and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth.

We actively seek to build a diverse team and extend a warm welcome to applicants from all backgrounds.