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Customer Service Administrator

4 months ago

Ashington, West Sussex, United Kingdom Rubix Recruitment Full time

The Role:
Customer Service Administrator

The Hours:
Monday-Friday 09:00am-17:30pm

Location:
Ashington

Salary:
£24,000

My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client.
Job role

  • Administration of Import/Export documents and procedures
  • Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
  • Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project
  • Ordering of Stationery and staff supplies.
  • Daily paperwork & archiving.
  • Working closely and liaising with Senior Managers and other key members of staff.
  • Maintaining the best possible services.
  • Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
  • Ad-Hoc commercial and office administration roles as required.
  • All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
  • Managing daily post & internal mail.
  • Any other duties as required.

Candidate requirements:

  • Experience of Import/Export and customs procedures desirable.
  • GCSE Maths and English (A-C Grade of Above) or equivalent
  • Basic skills in Microsoft Office
  • Ability to work as part of a team
  • Positive can-do attitude with a hard work ethic
  • Communicate clearly, professionally and concisely.
  • Organisation and timing
  • Ability to work under pressure
  • Customer-orientated
Benefits

  • Company events
  • On-site parking
  • Company incentives
* 20 days holiday plus BH

Job Types:
Full-time, Permanent