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Outpatient Receptionist

3 months ago

StratforduponAvon, Warwickshire, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time
12 Months - Fixed Term Vacancy;
Outpatient Receptionist - (Band 2) part-time -22.5 hrs/week


Our Stratford Outpatients services are base at Stratford Health Centre and supports Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local South Warwickshire communities.

This post is currently fixed term for 12 months to support the current post holder with a development opportunity.


Please note many Trust interviews take place through Microsoft Teams, this can be downloaded either through the App Store or Google Play for use on your phone/tablet.


Who we're Seeking:

We're looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.


We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.


We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it.

We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.


These include:

- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups


We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.


The Job Role:

Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking.

Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.


Skills and Experience:

Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.

You may be required to travel to attend training, for which travel expenses would be paid.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.