Help Desk Administrator

2 weeks ago

London, Greater London, United Kingdom Atlas Full time
About The Role Would you like to play a key role in a thriving company? Are you looking for a challenge?

We have an exciting opportunity to join our Help Desk support service. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member you will also provide help and support to our area managers. This is a temporary contract to cover absence.

What we are offering;

Hourly rate: £12.86

Hours of work: Monday - Friday 08:00 - 16:00

Location: Moorfields, London, Greater London,

What makes this job amazing?

  • Full learning and support from Atlas.
  • Learning and development lead by you: support in areas you like or want to learn more about.
  • The ability to progress your career within Atlas.
  • The opportunity to work amongst people who value and support each other, achieving remarkable results.
  • Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you are finding your work and much more).

Overview of Responsibilities, Duties & Requirements

You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.

Key Responsibilities & Duties;

To provide lunch time cover for the Front of House Staff and when require.

To assist with meeting visitors, staff, RCT delegates and tenants.

To assist with post (incoming and outgoing).

Escorting contractors and visitors if required.

Ensuring that the reception area is always presentable.

Assisting with the admin work.

Assisting with managing helpdesk and booking system.

Ensure Health and Safety Protocols are being met and to assist with any Emergency Evacuations process

About You Are you who we are looking for?

Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you

Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities;

Skills required ;
  • Positive "can do" attitude is a key for this role
  • Team player
  • Helpdesk experience
  • Strong organisational skills and attention to detail
  • Excellent knowledge of Microsoft Office 365 tools (particularly Excel, PowerPoint and Word)
  • The ability to work independently, you get on with the task, you learn fast.
  • You're inclined to suggest a solution, rather than just identify the problem
  • Ability to work collaboratively and independently
  • Excellent written communication skills,
  • A hard-working attitude, and the ability to work well in busy and demanding environment

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