Help Desk Administrator

2 weeks ago

London, Greater London, United Kingdom Atlas Facilities Management Limited Full time

About The Role:

Would you like to play a key role in a thriving company? Are you looking for a challenge?

What we are offering;

Salary:
£12.86

We are looking for a person who can cover holidays, this is a zero hour contract.

What makes this job amazing?

  • Full learning and support from Atlas.
  • Learning and development lead by you: support in areas you like or want to learn more about.
  • The ability to progress your career within Atlas.
  • The opportunity to work amongst people who value and support each other, achieving remarkable results.
  • Wrkit our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you are finding your work and much more).

Overview of Responsibilities, Duties & Requirements
You will need a friendly, calm, and professional manner when dealing with colleagues and customers.

Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.


Key Responsibilities & Duties;
To provide lunch time cover for the Front of House Staff and when require.

To assist with meeting visitors, staff, RCT delegates and tenants.

To assist with post (incoming and outgoing).

Escorting contractors and visitors if required.

Ensuring that the reception area is always presentable.

Assisting with the admin work.

Assisting with managing helpdesk and booking system.

Ensure Health and Safety Protocols are being met and to assist with any Emergency Evacuations process

About You:

Are you who we are looking for?
Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you

Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities;

Skills

required

;

  • Positive "can do" attitude is a key for this role
  • Team player
  • Helpdesk experience
  • Strong organisational skills and attention to detail
  • Excellent knowledge of Microsoft Office 365 tools (particularly Excel, PowerPoint and Word)
  • The ability to work independently, you get on with the task, you learn fast.
  • You're inclined to suggest a solution, rather than just identify the problem
  • Ability to work collaboratively and independently
  • Excellent written communication skills,
  • A hardworking attitude, and the ability to work well in busy and demanding environment

About The Company:

Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.


Founded 34 years ago and still 100% owned by our founders, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses.

Our success is down to one thing; the passion and commitment of our 8,000 strong family, who together deliver happiness to over 4,000 client sites every single day.

To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.


Our Purpose

To create happiness in ourselves and others


We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us.

We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values.

We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we're always there when it really matters. Whether it's with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space
You are Atlas. Don't be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.
Have the courage to do the right thing, even when no-one is watching.

Whether it's owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about.

Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends
If we're a family, then our clients are our best friends. Fri

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