Help Desk Co-ordinator

2 weeks ago


London, Greater London, United Kingdom The Knot Worldwide Full time
Here at The Knot Worldwide, we believe in doing work that matters.

In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services and content to take celebration planning from inspiration to action.

We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

The Senior Coordinator Workplace position is a service-oriented individual and responsible for delivering an exceptional client experience to both our external and internal teams.

You will play a key strategic role in aiding in the support of hybrid work, managing all office vendor relationships, and operational projects.

We are looking for a positive self-starter who is eager to thrive in a dynamic environment and is deeply passionate about providing high quality administrative support.

This role is considered essential and required to be in our London office 5 days a week, travelling to Galway on occasion, quarterly and as needed, supporting our UK and Ireland teams.

We are looking for someone who can identify problems and work with our Barcelona Helpdesk team to troubleshoot. On the job training to set up laptops for a seamless onboarding experience for new hires will be provided.

Ensure the office is being cleaned and maintained, managing cleaning contracts and conversations with employees to ensure everyone is doing their part
Manage projects to adequate office to new requirements.
Keep inventory and reorder supplies for Ireland and London office.
Collaborate with Barcelona IT Helpdesk team to organise and equipment for new starters, retrieval of equipment from terminated employees and organise replacement laptops when needed and basic troubleshooting in office
Management of the access cards for offices + pull access card data for monthly ESG reporting
General administrative and coordination support Initial point of contact for all office-related enquiries including liaison with building manager, Landlord and TKWW's Workplace team
Competent health and safety person for the office (training will be provided)
Maintain health and safety policies and help with compliance and observance
Analyse, organise and report all data needed for ESG (training will be provided).
Organise office, storage and desk moves
Support the team with ad hoc administration

Are able and willing to work in the office. This person will be considered an essential employee and therefore must be in office 5 days a week.
~ 3-5 years of Workplace and/or HR related experience, 2 years of office support
~ Have knowledge of Word, Excel, PowerPoint, Google Calendar, and G-Suite
~ Have the desire to innovate, identify problems and find creative solutions
~ Prior office administration experience required
~ Professional telephone manner
~ Hybrid working
~25 days of holiday + bank holiday
~ Pension Scheme
~ Life insurance
~ Medical expenses covered
~ Access to a laptop and mobile phone as a work tool
~ Birthday day off
~ Referral program

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