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Correspondence Agent

4 months ago

Liverpool, Liverpool, United Kingdom Phillips & Cohen Associates Full time
Job Advert

Job Title:

Correspondence Agent

Hours of work:

Monday - Friday 09:00-17:30

Length of Contract:

permanent

Salary:

£21,250 per annum

Responsible to:

Team Manager

Who are we?


Ardent Credit Services Ltd is a successful and professional debt recovery services provider based in Kirkby, Liverpool, L33 celebrated its 25th year in 2022.


We are proud to work for some of the best-known global companies and even prouder of our friendly working environment and employee long service.


Our continued expansion creates ongoing opportunities for future promotion in a variety of roles within the business and our excellent training provides you with the necessary skills to progress.

At Ardent, we are focused on providing excellent service to our customers and clients.


Our vision is to be recognised and respected as a market leader in the provision of collection and, debt recovery services whilst putting customers and their interests at the heart of our decisions.


We are passionate, dedicated, and thoughtful about getting things right first time, delivering the right outcome and taking the right actions.


Benefits:

-
Company Pension:

-
Amazing benefits including health and dental plans, cycle to work, electric car scheme and 100's of discounts on shopping, restaurants, days out, cinema, holidays and much more:

-
Hybrid Working once you have reached core competency
:

-
Employee Assistance Programme
:

-
Attractive bonus and incentive scheme
:

-
21 days holiday (rising to 25) plus bank holidays

About the role
This is a full time & permanent position, based in our Head Office in Kirkby, Knowsley.

The current working hours are Monday-Friday 9am-5:30pm with home working and "hybrid" working options available once you have reached core competency for the role.


We are looking for a correspondence agent who is a self -starter, has attention to detail and can work in a fast-paced environment.


Main Duties and Responsibilities

  • Fully resolve customer queries to resolution
  • Deal with third parties such as Debt Management companies and Creditors
  • Use Companies House and Insolvency website to validate information.
  • Obtain relevant paperwork to refer to the client.
  • Have strong communication and problemsolving skills.
  • Always follow FCA guidelines and act professionally
  • Focused on ensuring successful outcomes for customers and clients.
  • Accurately record new updates on host system
  • Continue to develop their knowledge of the industry.
  • Have good communication skills via our 2 ways SMS webchat service.
  • Handling response files from clients so that accounts are updating in accordance with agreed Client Service Level Agreements and KPIs
  • Handling of daily post received into the office, uploading, and scanning on to our host system which will require adhoc days in the office split across the team.

About
you:

Essential:

  • Attention to detail.
  • Can work well under pressure and to deadlines.
  • Confident, well presented, and personable, selfstarter
  • Ability to work in a fast paced, challenging environment.

Desirable:

  • Excellent verbal and written communication skills
  • Good experience of using Microsoft word and Outlook with excellent keyboard skills
  • Customer focussed committed to providing a firstclass customer service.
  • Previous experience in debt collection
  • Previous experience of working in a highly regulated environment

Career Expectations
Ardent Credit Services is committed in developing its staff.

All staff will receive feedback on their performance, and we continue to work with individuals supporting them to maximise their potential.

career and remuneration progression.

Starting basic salary is £21,250 per annum with subsequent "Career Path" reviews every 6 months rising to a basic salary of £25,250 based on performance.


Next Steps, what are you waiting for?

  • Interviews for this position, may take place remotely via videocall(s)