Hotel Receptionist

5 months ago


Liverpool, United Kingdom Town Hotels Full time

Daily Responsibilities (including but not limited to) working on Reception at our Duke Street Boutique Hotel and cover The Baltic Hotel when needed:

- Online Travel Agent booking processing.
- In and outbound calls and converting calls into sales.
- Ensure all payments via cash, credit/debit card and Virtual Card are accurately recorded and processed.
- Manage the apartment reservations database, including the creating of bookings, checking in guests, checking our guests and all guest correspondence.
- Enforce rules and policies set by company.
- Daily reporting.
- General office admin.
- Assist with Housekeeping & Maintenance teams.
- Liaise with the Housekeeping & Maintenance teams for daily reporting and guest feedback.
- Daily site visits to apartments to complete check outs.
- Service excellence to ensure total guest satisfaction.
- Complaint and Feedback handling whilst guests are in-house and after they have checked out.
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Confidence with the facilities of the apartments.
- Ensure that company standards for cleanliness are maintained within the department.
- Responsibility for the security of the guests and company property.
- To have a complete understanding of procedure in the event of a fire.

Previous experience as a hotel receptionist is preferred but not essential.

Work remotely
- No

**Job Type**: Part-time

**Salary**: £10.50 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays

Application question(s):

- Majority of shifts will be Friday - Sunday, will this be a problem?

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person


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