IT Support Officer

2 weeks ago


London, Greater London, United Kingdom BuroHappold Engineering Full time
Are you looking for your next challenge in the world of IT? Buro Happold has an exciting opportunity for an IT Support Officer to join the team on a full-time permanent basis. The role will be based in our London office and hybrid working is available with 3 days a week in the office. Occasional travel to the other offices will be required.

The successful candidate will be expected to complete defined IT maintenance and support tasks as directed by the IT Leadership team, through the IT Service Desk, and in support of the IT Support Leader based in London.

Occasional travel to other remote UK offices may be required.

Success in this role will involve an individual focused on providing exceptional customer service to our colleagues around the UK. The individual will be naturally curious and enjoy solving a wide range of technical issues. Organisational skills will be required to ensure governance around asset management (software and hardware is maintained) and processes for on/off boarding staff run smoothly.

The individual will be able to work autonomously, using resources available to identify the cause of technical incidents, or be able to fix them. Equally the team member will be able to work as part of a team ensuring shared work is communicated effectively.

Key duties: Accountabilities:
  • Complete allocated tickets from the Service Desk in line with agreed service levels
  • Complete IT related tasks in the London offices
  • Supporting 3rd line teams with local tasks in the office
  • On and Off boarding Staff
  • System & Application Support (MS Office/O365, general desktop/application support)
  • Hardware Support (desktop pc/laptop installation/mobile configuration)
  • AV / Video Conferencing Support and Setup
  • Equipment procurement & Stock management
  • Desk side support
Your skills and experience:
  • Strong organisational skills, with the ability to work independently and prioritize effectively
  • Microsoft Office Troubleshooting
  • Windows 10/11 Troubleshooting
  • Windows Server Troubleshooting
  • Excellent communication skills with the ability to interact professionally with a diverse range of colleagues
  • Customer Service Experience
  • Administering and supporting o365 (Exchange/Azure AD/Endpoint)
  • ServiceNow or equivalent ITSM tool experience
  • Network Fundamentals
  • MECM/SCCM Administration
  • On Prem AD administration
  • Knowledge of VC/Conferencing Systems (Teams Rooms)
Required Qualifications and Accreditations:
  • Good secondary and/or equivalent education: A Levels, HND/C, or degree.
  • Industry related qualifications.
Benefits:

In return for your knowledge and expertise, you will receive a favourable salary and benefits package with a generous holiday entitlement of 25 days per annum (exclusive of Bank Holidays). Also offered are a company pension scheme, flexible benefits, income protection, and life assurance.

A full job description is attached for your review.

#LI-TG1 #LI-Hybrid

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