Endoscopy Booking Clerk

1 week ago


Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis.

The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients, whilst ensuring waiting list targets are achieved and confidentiality is met at all times.

Each clerk is responsible for the management of Endoscopy waiting lists and working as part of a team within the particular speciality

To be the first point of contact for all patients added to an inpatient, day case and selected out
- patient waiting list.

Arrange pre-operative assessment appointments for patient's where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient's current medication and deliver instructions accordingly.


Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.

Forward pre determined appropriate medication to patients for procedures prior to admission.

Ensure online booking diaries and other records are kept up to date and accurate

Record all outcomes of offers of admission ensuring any cancellations are replaced with appropriate alternatives in order to fully utilise endoscopy capacity


Communicate directly with the patient in a sympathetic and sensitive manner regarding any unforeseen hospital cancellations ensuring these patients are rebooked within strict time frames.


At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.

We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.


Each clerk is responsible for the management of Endoscopy waiting lists and working as part of a team within the particular speciality.


Add selected patients to the waiting list using the computerised Patient Administration System, ensuring all patients are listed with the accurate procedure and booked admission codes.

Complete and forward letters and health check questionnaires to patients who have been added to the waiting list. On receipt of the returned questionnaires update the Patient Administration System with all relevant data.

To be the first point of contact for all patients added to an inpatient, day case and selected out
- patient waiting list.


Negotiate a mutually convenient admission date with the patient whilst taking into consideration clinical priority, availability of anaesthetists and the constrictions of the Access Booking Targets and enter the information onto the Out Look Diaries and also the Patient Administration System.


A good understanding of time frames involved in all invasive procedures is necessary to ensure the case mix booked for theatre lists is appropriate, once training is complete.

Liaise with Endoscopy staff regarding the availability of specialist endoscopy equipment.


Liaise with different specialty consultant teams for patients requiring dual procedures during one operation, which after initial training requires an understanding of medical procedures.

Arrange pre-operative assessment appointments for patient's where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient's current medication and deliver instructions accordingly.


Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.

Forward pre determined appropriate medication to patients for procedures prior to admission.

Ensure online booking diaries and other records are kept up to date and accurate.


Produce a weekly management report in order to monitor figures and highlight to the consultant any potential medical problems with patient's or patient's who have no set date for admission and could become a potential breaches in line with current government targets.


Record all outcomes of offers of admission ensuring any cancellations are replaced with appropriate alternatives in order to fully utilise endoscopy capacity.


  • Record and code all outcomes relating to endoscopy appointments for statistical and financial purposes.


Responsible for investigating and reporting unconfirmed admissions and any patients who do not attend, liaising with GP's and National Strategic Tracing Service in order to verify patient's details.

Close liaison with the referral management centre regarding patients eligibilty for Choi

  • Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis. The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses,...

  • Booking Clerk

    1 week ago


    Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    To provide a high-quality booking and administration service for all patients who require an outpatient appointment, ensuring that the administration associated with all patient appointments is completed accurately and in a timely manner. To support all Directorates in achieving key access targets. Dealing with in-bound and out-bound calls to agreed...

  • Booking Clerk

    1 week ago


    Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Due to increased activity within the Booking Centre we are looking to expand our team.We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre.You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding...


  • Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The main duties of this role are to provide safe, personal and effective care and support to patients, families and service usersThe post holders will complement the existing team and have excellent interpersonal skills. Appropriate experience would be advantageous, but training and support will be given. Applicants must be self-motivated and reliable, will...


  • Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The post holder will provide administrational support where required with a flexible approach on all ELHT sites, printing & processing bowel preparation requests & tracking on the on line system. Delivering & retrieving prescriptions to our on-site pharmacy and ensuring these are processed in good time prior to patient appointments in line with supporting...


  • Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Elective Admissions is based at Burnley General Hospital, however on occasions there will be a requirement to work at the Royal Blackburn Hospital.Hours of work will be 37.5 per week Monday to Friday between 8.00am and 6.00pm 5 days a week.This is an exciting opportunity to join a busy team of clerks to gain knowledge and experience of creating theatre lists...

  • Booking Clerk

    1 week ago


    Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview The Community and Neurodevelopmental Paediatric (CNP) department are looking to recruit to 4 full time posts on a fixed term basis until the end of March 2025. The post holders will be required to work at both Royal Blackburn Hospital and Burnley General Hospital. These are newly created posts to help validate patient pathways to assist in...


  • Burnley, Lancashire, United Kingdom Pertemps Blackburn Full time

    Calling all candidates with a background in finance If you have experience as a purchase ledger clerk, book keeper, financial administrator or in a credit control role, we want to hear from youWe require people available for an immediate start with our global client based in Burnley, Lancashire. Main functions:Reporting into the Finance FunctionEnsuring that...


  • Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time

    This is a rewarding opportunity to join the Cancer Services Rapid Diagnostic team. The Rapid Diagnostic team are responsible for supporting clinicians and patients through an expedited suspected cancer pathway to ensure that patients are informed that they either do or don't have cancer by day 28 on their pathway.We are looking for an enthusiastic, motivated...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis. The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses,...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Here at East Lancs, we provide a 7 day Endoscopy service and as such the post holder will work as part of a wider team on a rota basis. The post holder will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses,...

  • Booking Clerk

    2 months ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    To provide a high-quality booking and administration service for all patients who require an outpatient appointment, ensuring that the administration associated with all patient appointments is completed accurately and in a timely manner. To support all Directorates in achieving key access targets. Dealing with in-bound and out-bound calls to agreed...

  • Booking Clerk

    3 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    To provide a high-quality booking and administration service for all patients who require an outpatient appointment, ensuring that the administration associated with all patient appointments is completed accurately and in a timely manner. To support all Directorates in achieving key access targets. Dealing with in-bound and out-bound calls to agreed...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding work flow which at times can be challenging and working to tight deadlines. Our...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The main duties of this role are to provide safe, personal and effective care and support to patients, families and service users The post holders will complement the existing team and have excellent interpersonal skills. Appropriate experience would be advantageous, but training and support will be given. Applicants must be self-motivated and reliable,...

  • Booking Clerk

    3 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Due to increased activity within the Booking Centre we are looking to expand our team. We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a...

  • Booking Clerk

    3 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Due to increased activity within the Booking Centre we are looking to expand our team. We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a...

  • Booking Clerk

    3 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre. You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding workflow which at times can be challenging and working to tight deadlines. Our...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The post holder will provide administrational support where required with a flexible approach on all ELHT sites, printing & processing bowel preparation requests & tracking on the on line system. Delivering & retrieving prescriptions to our on-site pharmacy and ensuring these are processed in good time prior to patient appointments in line with supporting...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Elective Admissions is based at Burnley General Hospital, however on occasions there will be a requirement to work at the Royal Blackburn Hospital. Hours of work will be 37.5 per week Monday to Friday between 8.00am and 6.00pm 5 days a week. This is an exciting opportunity to join a busy team of clerks to gain knowledge and experience of creating theatre...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Elective Admissions is based at Burnley General Hospital, however on occasions there will be a requirement to work at the Royal Blackburn Hospital. Hours of work will be 35 per week Monday to Friday between 8.00am and 6.00pm 5 days a week. This is an exciting opportunity to join a busy team of clerks to gain knowledge and experience of creating theatre...

  • Booking Clerk

    1 month ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview We are looking to recruit a positive, enthusiastic and proactive Speech and Language Therapist or soon to be qualified Speech Language Therapist with a commitment to collaborative working. This is an exciting opportunity to join our established band 5 rotation scheme delivering safe, personal and effective care to Adults with acquired...

  • Booking Clerk

    3 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    Job overview The Community and Neurodevelopmental Paediatric (CNP) department are looking to recruit to 4 full time posts on a fixed term basis until the end of March 2025. The post holders will be required to work at both Royal Blackburn Hospital and Burnley General Hospital. These are newly created posts to help validate patient pathways to assist in...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for a person that has experience in a customer service environment, is reliable, have a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    We are looking for a person that has experience in a customer service environment, is reliable, have a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive...

  • Ward Clerk

    2 weeks ago


    Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    To be responsible for providing a range of clerical services and to be on reception to greet, admit and discharge patients each day and to assist the nursing staff with any queries which may arise on the day. This post is based at Burnley General Teaching Hospital Admit and discharge patients. Take phone calls and pass on messages in a timely...


  • Burnley, United Kingdom Pertemps Blackburn Full time

    Calling all candidates with a background in finance* If you have experience as a purchase ledger clerk, book keeper, financial administrator or in a credit control role, we want to hear from you!  We require people available for an immediate start with our global client based in Burnley, Lancashire. Main functions:Reporting into the Finance FunctionEnsuring...


  • Burnley, United Kingdom Pertemps Blackburn Full time

    Calling all candidates with a background in finance* If you have experience as a purchase ledger clerk, book keeper, financial administrator or in a credit control role, we want to hear from you! We require people available for an immediate start with our global client based in Burnley, Lancashire. Main functions:Reporting into the Finance FunctionEnsuring...


  • Burnley, United Kingdom East Lancashire Hospitals NHS Trust Full time

    This is a rewarding opportunity to join the Cancer Services Rapid Diagnostic team. The Rapid Diagnostic team are responsible for supporting clinicians and patients through an expedited suspected cancer pathway to ensure that patients are informed that they either do or don't have cancer by day 28 on their pathway. We are looking for an enthusiastic,...